1. Introduction

• Sleepy Rooster Media Limited ("Company", "we", "our", or "us") operates LSMRP (Los Santos Metropolitan Roleplay) FiveM server, website, and associated services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. By accessing or using the Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. Information We Collect

• We collect and process the following types of information, which may include personal data as defined under the General Data Protection Regulation (GDPR):
• a. Personal Information
• Profile Information: Information you provide as part of your profile, such as your avatar, bio, and social media links.
• Legal Agreements: If required to complete a non disclosure agreement, we will store, with protection, your real name and address, accessible by relevant officers of the company, with restriction, in compliance with GDPR legislation.
• b. Usage Data
• Log Information: We collect details about your interactions with the Services, including the pages you view, the date and time of your visit, and your IP address.
• Analytics Data: Information about the device and internet connection you use, such as your device’s IP address, browser type, and operating system. We may use third-party analytics tools to help us measure traffic and usage trends.
• c. Communication Data
• Customer Support: When you contact us for support, we collect the content of your communications, your contact details, and any other information you choose to provide.
• Feedback: Information you provide when you submit feedback or participate in surveys.
• d. Device Information
• Technical Information: We collect information about the device you use to access the Services, including hardware model, operating system, and unique device identifiers.
• e. Cookies and Similar Technologies
• Cookies: We use cookies and similar tracking technologies to collect information about your interactions with our website and improve your user experience. You can control the use of cookies through your browser settings.

3. How We Use Your Information

• We use the information we collect for the following purposes:
• a. To Provide and Maintain the Services
• Account Management: To create and manage your account, authenticate your identity, and provide customer support.
• Service Delivery: To operate and maintain our Services, including troubleshooting, data analysis, and testing.
• Age verification: During our whitelisting process, we may request to see proof of age. Any such proof of age will be requested in a private and restricted voice channel within Discord, with relevant protections enforced. This data is not collected or stored, nor will any recordings within the channel be permitted or possible. This information may also be requested by any officer of the company, or relevant staff member of the server, subsequent to the whitelisting process, should any reasonable doubt occur that the individual is aged under 16.
• b. To Improve the Services
• User Experience: To analyse usage patterns and improve the content and functionality of our Services.
• Research and Development: To develop new products and features and enhance existing ones.
• c. To Communicate with You
• Notifications: To send you updates, newsletters, and other information about the Services.>
• Customer Support: To respond to your inquiries, resolve issues, and provide customer support. Any game related, or Discord related support requests, are to be raised through the Discord ticket system. Emails to the below inbox are intended for personal information related requests, of which only officers of the company, aged 18+ are permitted to access, with relevant justification.
• d. To Enforce Our Terms
• Compliance: To monitor and ensure compliance with our Terms and Conditions and other policies.
• e. To Ensure Security
• Security Measures: To protect the integrity and security of our Services and detect and prevent fraud, abuse, and other harmful activity.

4. How We Share Your Information

• We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
• a. With Service Providers
• Third-Party Vendors: We may share your information with third-party vendors who perform services on our behalf, such as hosting, data analysis, customer service, and marketing.
• b. For Legal Reasons
• Compliance: To comply with legal obligations, respond to requests from public and government authorities, and protect our rights, privacy, safety, or property.
• Disputes: To provide relevant personal information to any law enforcement agencies, and/or courts in respect to any legal proceedings.
• c. Business Transfers
• Corporate Transactions: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred to the new owners.

5. Data Security

• We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

6. Data Retention

• We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
• Account Information: We retain your account information for as long as your account is active and thereafter as needed for our business and legal obligations.
• Communication Data: We retain communication data for as long as necessary to respond to your requests and maintain our relationship.
• Usage Data: We retain usage data for a reasonable period for analysis and improvement of our Services.

7. Your Rights

• Depending on your location, you may have the following rights regarding your personal information under the GDPR:
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where applicable).
• Objection: Object to the processing of your personal information where we are relying on legitimate interests as the legal basis.
• Restriction: Request restriction of processing your personal information under certain circumstances.
• Portability: Request the transfer of your personal information to another party in a structured, commonly used, and machine-readable format.
• To exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable data protection laws.

8. Children's Privacy

• Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information, and restrict access for said individual.

9. International Data Transfers

• We may transfer your information to countries outside the European Economic Area (EEA) or the United Kingdom, including to the United States, where our servers or our service providers are located. When we transfer your information internationally, we will ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.

10. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Services after any changes will signify your acceptance of the revised Privacy Policy.

11. Contact Information

• If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
• Company Name: Sleepy Rooster Media Limited
• Email: support@lsmrp.co.uk
• By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
• Effective date: 04/07/2024